The King of Pointland

Carrier Grade: F

Dear Sun,

If you're marketing highly reliable hardware and software, it would be nice if your own e-commerce systems were highly reliable. For the second day in a row I can't check an order:

This is lame.

-David

Update: I followed the "feedback" link and scolded them. I received a non-form email response within a few hours from "Elaine." We sent a few emails back and forth troubleshooting the problem, and I just received a call from Elaine explaining what was going on. Summary: they're transitioning to a new system, and, during the transition, they're experiencing issues with those parts of the site that haven't been updated yet. In the mean time, she provided a workaround which should allow me to track my order within the next few hours.

Posted by cradle at February 6, 2008 04:37 PM